• What if my child is sick or misses a class?

    Make-up Policy

    If a dancer is sick, please have them stay home and rest. A fever should be gone for at least 24 hours to attend a class. For Fall and Winter/Spring Sessions, dancers are allowed 2 make-ups per class, per session. All make-ups must be completed during the session in which the absence occurred. Dancers may do a make up class in any other class during the week that is comparable or level higher, with the exception of invitation only classes (Crews, Swag, Tap-Tastic) and any class labeled *no make-ups* on the on-line schedule. Please email us at joy@joyinmotiondance.org to let us know when you plan to do a make-up. Yes, dancers can make up a class in a different style!! All that is required is a willingness to try and to accept that they won't be "the best" for that hour and accept that the teacher will not review things the class has already learned. You may be surprised what you are capable of when you stretch!

    Is there a changing room?

    Accommodations at Star Pilates

    There is not really a changing area in the TRX room. The Barre Room entrance has a small curtained off changing space. There is a restroom, but we would prefer leaving it for just that. Dancers should come ready to dance with their hair already done. We suggest changing in your vehicle if your schedule is tight and that makes sense for you. Remember to put your dance shoes on inside the studio!

    Dancers should use the restroom before their class has started to avoid breaking the flow of class in the short time we have together. If a dancer does need to use the restroom, they may. If they are unable to do this independently, a care-giver must stay on site to be available for assistance.

    Is there a water fountain?

    What you should bring to class

    There is not a water fountain available for most classes, but dancers are able to refill a small water bottle or cup in the bathroom sink if necessary. We recommend designating a bag for dance. It is a good idea to keep all shoes necessary for their dance classes (on all days), extra hair bands and a small water bottle or re-usable cup.

    Water is the only food or drink allowed in the studios. Water. Not Gatorade or other sticky drinks with water in them.

    Can family and friends watch a dance class?

    Observing class

    It is exciting for parents and family members to watch their young dancers perform. Because of space constraints, family and friends will only be allowed to watch through the outside windows, but be aware there may or may not be seating available and you are truly outside. Classes in the Barre Room do have access to a small lobby room, but there are no observation windows. We agree, this is not ideal. We are doing our best while we are renting space in a building that was not designed for class observation.

    Another important thing to remember is that during the class “the instructor” is in charge. It is not necessary or helpful for parents/care-givers to give corrections or urgent hand signals to suggest paying attention. For that period of time, it is the instructor’s job. Please talk with your dancer privately outside of class if you observe any behavior of theirs that you did not appreciate.

    Can I leave and run an errand while my child is dancing?

    Yes! With the exception that if a child is unable to use the restroom independently, a care-giver (or another dance parent you make an agreement with) must stay on site to be available for assistance. Please be on time for pick-up. Joy in Motion reserves the right to charge $10 for every 5 minutes that a child is picked up more than 5 minutes after their class ends. Please instruct children to wait for you inside the building and watch for you through the window.

    How do I make payments?

    Payment Policy

    We require each family to provide a current VISA or DISCOVER or MASTERCARD, which will be automatically charged on the due date(s). All you have to do is make sure the credit card on your account has not expired. You may pay by check or cash, if payment is provided by one week before the due date(s). In the event a credit card cannot be processed and a payment is more than 30 days overdue, your account will be charged an additional $35 late fee. By agreeing to Joy in Motion's payment policy, you authorize Joy in Motion to automatically charge the card you have on file for the full payment of the payment plan you have selected. Any student whose tuition is in arrears 30 days without any account payments may be asked to stay home.

    I want to make my 2nd installment with a check, who do I make it out to and who do I give it to?

    Check payments should be made out to Joy in Motion and can be given to Justin Cole or Linda Craig before or after class. Check or cash payments must be received 7 days before the payment due date to avoid the credit card on account from being charged.

    What if my child withdraws for any reason?

    Withdrawl/Refund Policy

    All students are presumed to be enrolled for the full session. Parents are responsible for the full session's tuition unless the student is withdrawn in writing (email preferred). There are no refunds on payments that have been made. For families who prefer an account credit toward a later session or to be used for another child, credit will be prorated starting at the date of notice of withdrawal. If you have chosen an installment option, your account will not be charged for further installments if notice of withdrawal is given within 14 days of the next payment due date.

    Is entering my credit card information safe?

    Privacy Policy

    Joy in Motion is committed to online security. Your payment and personal information will not be shared with anyone. Credit card numbers are not stored in our system, but rather processed through PCI compliant SafeSave Payments. We at Joy in Motion cannot see your full credit card number.

    Will my class ever have a substitute teacher?

    Cancellation by Joy in Motion

    Because of our current rental agreement and insurance policies, Joy in Motion may not be able to call in any substitute teachers in the event that Justin Cole or Linda Craig are ill or otherwise unable to teach. We will do our best to avoid this, but should the situation arise, families will be given as much advance notice as possible and issued their choice of a full credit or refund at their payment plan price for any class cancelled by Joy in Motion. Make sure your account is updated with your current email addresses and phone numbers. Joy in Motion reserves the right to cancel and/or replace any class due to low enrollment.